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Choose a voice and name your assistant

Shape who your assistant is and how it speaks.

Your assistant's name and voice live under Agent settings → Voice. None of it is required to go live, but a few small touches make the assistant feel like part of your brand.

Setting the assistant's name and picking a voice in the Voice tab.
  1. 1

    Name your assistant

    Give your assistant an identity so it introduces itself the right way.

    • Business name: used when the assistant introduces itself.
    • Assistant name: the name it goes by on calls (for example, "Ava"). Not sure what to call it? Tap the sparkle button next to the field for a random suggestion.
  2. 2

    Pick a voice

    Pick from a range of natural voices. Choose one that fits your brand's tone, whether calm and professional, warm and friendly, and so on. Tap the preview button next to the selector to hear a short sample anytime.

  3. 3

    Preview before you publish

    Use the live preview (in the Install tab) to hear and test your assistant exactly as visitors will, before you publish anything.

Common questions

Can I change the voice later?

Yes. Change it any time and the new voice applies to new conversations right away, so you can try a few.

Where do I set what it should say?

Tone and behavior live in custom instructions. See Write custom instructions.

Still need help?Our team usually replies within one business day.

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