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Changelog

What's new in Kisnip

Product updates, improvements and fixes, in plain language.

  1. September 2026

  2. New

    Booking right in the chat

    Visitors can book an appointment without leaving the conversation, and it lands straight in your calendar.

  3. New

    Lead capture

    Collect a visitor's name and contact details right in the chat, so you can follow up even if they leave.

  4. New

    Preview in Test or Integration mode

    Preview privately in Test mode, or switch to Integration mode, which saves conversations, sends notifications and counts towards usage.

  5. New

    Customer reviews

    Share your experience straight from the dashboard, and browse what other businesses think on the new public reviews page.

  6. Improved

    Smarter clarifying questions

    When a visitor's request is unclear, your assistant now asks one short follow-up question instead of guessing, so answers stay accurate.

  7. Improved

    Redesigned landing page

    The homepage now leads with a live demo, so visitors can try the assistant in seconds without scrolling.

  8. Fixed

    Translations for empty states

    Messages shown when there are no conversations yet are now fully translated across English, German, French and Italian.

  9. August 2026

  10. New

    Voice previews and greeting control

    Listen to each voice before you choose it, and decide whether your assistant greets callers first or waits and listens right away.

  11. New

    Free, Business and Business MAX plans

    A clearer plan lineup with optional add-ons, plus the choice of monthly or annual billing in your own currency.

  12. New

    Help center with video guides

    Step-by-step articles with short videos covering setup, knowledge, voice, conversations and billing, in all four languages.

  13. New

    Change your email address

    Update and verify a new account email directly from your settings, with branded confirmation links.

  14. Improved

    Emails in your language

    Conversation summaries and account emails are now sent in English, German, French or Italian, and PDF transcripts are localized too.

  15. Improved

    Redesigned conversations view

    A cleaner table with better filters, clearer paging and a smoother reading drawer make it easier to find and review chats.

  16. Improved

    Optimized for mobile

    The website and dashboard were reworked to look and feel right on phones and small screens.

  17. New

    Kisnip launches

    Our first release: an AI assistant your visitors can chat or talk to, grounded in your own website content, with an embeddable widget and a full dashboard.