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Read conversations and AI summaries

See what visitors asked and get the key points after every call.

Every conversation your assistant handles is saved so you can review it later. You'll find them under the Conversations tab in your dashboard.

Open a conversation to read its AI summary and full transcript, then download it as a PDF.
  1. 1

    Browse conversations

    The Conversations list shows each one with its type (voice or text), a preview of what was asked, the number of messages, and when it happened. Looking for a specific one? See Search and filter conversations.

  2. 2

    Read the transcript and summary

    Click any row to open it. A panel slides in with an AI summary at the top, followed by the full transcript: the complete back-and-forth between the visitor and your assistant, whether they spoke or typed.

    Kisnip can also send you each summary and transcript by notification. Check the Notifications tab to control where these updates are sent.
  3. 3

    Download a conversation as PDF

    With a conversation open, click Download PDF at the bottom of the panel. The PDF includes the AI summary and the complete transcript, ready to save or share. You can also delete a conversation from the same panel.

Common questions

Where do voice and text conversations appear?

Both together. The widget always offers a text chat powered by the same knowledge as the voice conversation, and both kinds appear in the same list, so nothing gets missed.

Do conversations count toward my plan?

Yes. Conversations count toward your monthly plan and are shared across all your agents. You can see how many you've used, and change plans, under Billing & plan.

How do I find an older conversation?

Use the search box and timeframe filter above the list. See Search and filter conversations for the details.

Still need help?Our team usually replies within one business day.

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