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Set up bookings

Let visitors book appointments right from your assistant.

With bookings on, your assistant can offer open times and confirm appointments in chat or by voice. You set it all up under the Booking tab in your assistant's settings. Bookings are part of the Business and Business MAX plans.

Turn on bookings, add a service, then save your changes.
  1. 1

    Turn on bookings

    Open your assistant's settings and go to the Booking tab. Switch on Enable bookings, then pick your time zone so every open time is shown and booked in the right zone.

  2. 2

    Add your services

    Under Services, add each thing visitors can book. Give it a name, a length in minutes, and an optional short description. Choose where it happens: In person, Google Meet or Phone. Google Meet only appears once a calendar is connected.

  3. 3

    Set your working hours

    Under Working hours, set when you take appointments on each day of the week. Add more than one window a day for split hours, or leave a day empty to close it.

  4. 4

    Fine-tune the scheduling rules

    Under Scheduling rules you can set a buffer to keep free after each appointment, a minimum notice before the earliest slot, and a booking window for how many days ahead visitors can book. Click Save changes when you're done.

    Want real-time availability and automatic Google Meet links? Connect a Google Calendar and Kisnip checks it before offering times.

Common questions

Which plans include bookings?

Bookings are included on the Business and Business MAX plans. Trials count too, so you can try them out before you commit.

Do I need a Google Calendar?

No. Without one, open times come from your working hours and scheduling rules. Connect a calendar to also block times you're already busy and create Google Meet links automatically.

Can visitors book by voice too?

Yes. The assistant opens the same booking card in chat or during a voice call, so visitors pick a service, choose a time and enter their details either way.

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