Get notified about conversations

You don't have to watch the dashboard to keep up. Kisnip can email you after every conversation your assistant handles, so you always know what visitors asked and what was said.

1. 1

   Turn notifications on

   Open the Notifications tab in your dashboard and switch on conversation notifications. They start off by default, so nothing is sent until you enable them.

2. 2

   Add who should be notified

   Add one or more email addresses to the recipients list. Everyone on the list gets the same email, so you can loop in a colleague or a shared inbox. Remove an address any time to stop sending to it.

3. 3

   What's in each email

   After a conversation ends, you receive an email with:

   • An AI summary with the key points, so you get the gist at a glance.
   • The full transcript attached as a PDF, whether the visitor spoke or typed.

   A voice call is summarized right after it ends. A text chat wraps up a few minutes after the last message, so you get one clean summary instead of a stream of alerts.

Common questions