Add facts by hand

Your website covers most questions on its own. For anything that isn't published there, add it by hand. Manual knowledge and files sit alongside your site under the Knowledge tab in your dashboard.

1. 1

   Write manual knowledge

   Use the Manual knowledge box for extra facts, policies, or answers on top of your website. Add anything a visitor might ask that isn't on your site. Opening hours, pricing ranges, return policies, and FAQs all work well. For example:

   We're open Mon–Fri, 9am–6pm, and closed on public holidays. A 60-minute consultation is $120. Returns are accepted within 30 days with a receipt. Shipping is free on orders over $50.

   Keep it factual and specific. The more precise your knowledge, the more accurate and confident your assistant's answers.
2. 2

   Upload PDFs

   Drag documents like menus, brochures, or price lists into the upload area, or click to browse (up to 10 MB each). Kisnip reads them and adds their content to your assistant's knowledge.

3. 3

   Save your changes

   Click Save knowledge when you're done. There's no special format. Short, clear sentences work best, and updates apply to new conversations right away.

Common questions